Monday, January 31, 2011

Please Read This Carefully

I was on the phone today at work A LOT and one thing I can state with near certainty is that 95% of all businesses have changed their menu options. Please listen carefully as our menu options have changed. I don't know about you, but hearing this as the IVR is one of those pesky little things that gets under my skin just enough to annoy me ever so slightly.

I don't care who you call, any business phone, from your hometown doctor to a very large book vendor a thousand miles away, is rigged with this welcome message.

Quite frankly, I miss the point. Do I know the menu options of all the businesses I call well enough to hastily start pushing buttons? Of course not. So, I'm going to listen to the choices. I would even listen to them without being told.

But since it seems everyone's doin' it, I think I'll begin classes tomorrow like this...

Please listen carefully as today the boys will get to check out books first.

2 comments:

Farmchick said...

lol....I hate hearing those messages on the phone. But, I am afraid they are here to stay!

DSKgoatiegal said...

I wish more businesses would realize that people just want to hear a real person answer the phone and ask, "How may I help you today." Wouldn't it be wonderful! I too hate those recordings.....